Crain Kia of Conway Service Center

Very pleasant customer service.My car was ready within the time I was told. I will certainly give them my business. I have brought three KIA vechicle s from this car lot. Very satisfied every time

From drop off to pick up for my service, the staff were amazing! My advisor, Mark was very helpful with all my camera gear I brought to go do a photoshoot while my car was being taken care of. He helped u loaf and loaded it all! Very friendly staff and I’d recommend anyone to their service department! Down to earth as well! Thank you! I had my oil and tires rotated, and my Recall taken care of in a very timely manner.

Came in for a recall and wanting service records on a used car I bought. I had no appointment, but they worked it in. Technician video taped the vehicle inspection. Everyone was very friendly including customers….I actually had a good time visiting with people. Got my car back and I’m pretty sure it was vacuumed….super cool and I didn’t even ask for that. Above and beyond….It’s clear the Service Department takes pride in what they do. Job well done.

I had an excellent experience getting my vehicle serviced at Crain Kia of Conway. From start to finish, the entire process was smooth, professional, and stress-free. The service team took the time to thoroughly inspect my vehicle and addressed multiple concerns, including performing important recalls like the side curtain airbag and fuel tank/check valve updates. Everything was handled efficiently and exactly as instructed, which gave me a lot of confidence in their work. What really stood out to me was the level of detail and care put into diagnosing and fixing my issue with the fuel door. They didn’t just do a quick fix—they carefully inspected the problem, identified the internal binding issue, and replaced the actuator to ensure everything worked like new again. After the repair, they tested it multiple times to make sure it operated perfectly, and it does. Another thing I truly appreciated was the transparency. They clearly explained what was done, what was covered under warranty, and even pointed out a recommended service (oil pan gasket) without any pressure to get it done immediately. On top of that, all the recall work and repairs were completed at no cost to me, which shows they stand behind their service and take care of their customers. Overall, the communication, professionalism, and quality of work were top-tier. My car is running exactly how it should, and I left feeling confident and taken care of. I would definitely recommend Crain Kia of Conway to anyone looking for reliable and honest service.

Every time that I come to this dealership, without a doubt, I always leave with a smile on my face. All of the employees are AMAZING! I simply couldn’t recommend this dealership more! Mind you, I drive a 2013 Hyundai Elantra, and they still take care of me with no issues! I definitely recommend stopping by to see them!!

I had another great experience at Crain Kia of Conway. Each person working there was super friendly and easy to talk to. I worked closely with Owen Horton, who I highly recommend if you’re ready to purchase a vehicle. I am pretty indecisive and he was more than happy to help me make a decision I was thrilled with. (Even though it took me a while of back and forth) He has called me follow up and seems like he genuinely cares about his customers. I will be a return customer without a doubt. I have bought from other dealerships and I have never felt more at peace with my purchase because I feel like I can trust Crain Kia!

Exceptional service..they were pretty busy but was early in the morning..Jeramie had alot of people to Tend to,but he kept making every laugh and still had time to explain what was going ro be done for you car!! Hey guy and dolls they have a new pay as you go for people who have problems and can't pay all up front..check it out! That's some thing go now adays!!

Improving on their wait time with the service department! Oil change and tire rotation with a 45 min wait was the best timing ever at Crain Kia. Everyone kind and friendly and several stopped and asked us if there was anything we needed. They are now providing a variety of snacks while you wait, and they still have popcorn, water bottles and coffee. **My husband says a lower price for our maintenance services and repairs would be better.** why the 4 star rating given. Otherwise would have given 5*.

I was greeted warmly by a friendly service team advisor who made the check-in process quick and effortless. Since I chose to wait in the customer lounge, they offered complimentary coffee and freshly popped popcorn—a thoughtful touch that made the wait pleasant. The service was completed within the promised one-hour timeframe, exactly as they said. Overall, it was an efficient and comfortable experience. I highly recommend this service team for their professionalism, hospitality, and reliability.

I’ve delt with this company since 2019. The worst car company to deal with. My first car I bought was “missed priced”. My papers to register my car was 120 days late causing a fine for not registering within 30days of purchase. I went through this with both cars. My second car was bought out of desperation, but unfortunately Crain Kia of Conway will tell you they offer power train warranties but will not apply that warranty to your contract. I had problems with the motor on my second car. My car wasn’t under the power train warranty I was told about, upon the first phone call I received from the service manager he informed me it would be “thousands of dollars” to repair my car. After two weeks I reached out to Crain to resolve the issue with my car. I was told the man I spoke with was out sick all week, and would return my phone call. After a few days I went to Crain Kia of Conway in person. The man was still out sick. The service manager, who I was told named Jeremy, and the GM Cameron, told me the fee for the diagnostic test for my car would be waived for inconvenience and for taking so long. During the meeting with the gm to resolve my issue, I was told it would cost $867 to repair the car motor. Received a call the next day from Jeremy, and he told me they could fix my car for $600. That was over a week ago. I refused service from them. Before the diagnostic test was ran the salesman of the dealership informed me that my car was worth $5000 and I should let the car go back to the lending bank to avoid negative equity. He is the 3rd salesman from the dealership with that advise. I received a phone call today, because I refused their service and didn’t do business with them they have an outstanding balance on me for $197.38 for the diagnostics test. I’m sick of this company. They lie, and will do whatever it takes to make money.