Jim Shorkey Kia Service

I have to give these guys for 5 stars for laziness and sheer ineptitude. Do not buy a car from. They’ll give you a song and a dance up front but their service dept is terrible. A simple task like verifying mileage on a vehicle for their fuel reimbursement/recall could not even be completed.

Everyone is so nice at this location. I live in McCandless and travel all the way to this one because of the service. I went to the one in Wexford this summer to buy a car and needless to say the salesman didn't seem so enthusiastic to sell a car. The salesman at this location where amazing in helping us find the right car for my family and I.

Demetrius Rochelle was amazing! He worked so hard to help me get the car I was after even though I didn't have my license!

Demetrius Rochelle was amazing! He worked so hard to help me get the car I was after even though I didn't have my license!

I drive an extra 20 minutes just to use this dealer’s service center. They never try to add on services that are not needed and they are very good at educating on services provided. I love their transparency and professionalism. Service Manager Jason H. is the best! Highly recommended.

The service advisors at Kia service are awesome, they have knowledge and great customer service! Scott listened to what was wrong with my car and even double checked the battery for me when he walked me out to my car. 10/10

Brought my Optima in for hood latch cable repair since I had an extended warranty. They replaced the latch assembly. The service advisors are always so pleasant. This was my second visit for the latch cable and I was none to friendly when the hood wouldn't release at an oil change place. They were excellent though about taking it in right away and replacing the part. I have always been happy when I have left. I highly recommend them. Thank you gentlemen!!!

I called service a bit upset because our engine light was flashing and the car is still fairly new with low mileage. However, service did not emphasize with our issue and Matt informed me that there would be a process to see if Kia would approve repairing our car or not. Also, could not offer a loaner vehicle even though we had a warranty! Obviously we need a working vehicle. To make matters worse, I called Kia roadside assistance I was informed to tow our car since was not safe to drive. Well Kia's tow company never showed so had to use our own AAA. We left our car which took service a few days to correct issue. Once we got back in town, we asked for the keys to be left so we would pick up later but per policy dealership policy said no. Matt was fully aware of our transportation issue but this dealership unlike others does not have a courtesy vehicle to pick customers up. Once we were able to finally get our car back it had 25 miles to empty! Clearly our car had much more gas than this! Service reason was due to the fact they had to drive car to figure out my issue but does NOT replenish gas. Well this engine problem was clearly not our fault either so a best service could have at least put a couple dollars in our car so we would not have to spend money for a ride & gas too! How awful.