Jim Shorkey Kia Wexford Service

I brought my Kia stinger to Kia Wexford for the first time for routine maintenance. I spoke with Kimmi, who was very pleasant to work with. She was straightforward and honest and didn’t try to upsell me on a million different things. The prices are comparable to everywhere else, but customer service wise, it was way better than any dealership I’ve gone to. Great job Jim Shorkey Kia for having amazing staff! I will definitely be back in the future!

Serena provided excellent service throughout the entire process. She was caring, professional, and kept me informed every step of the way. Her communication and attention to detail made the experience stress-free and enjoyable. I truly appreciated her help and would highly recommend working with Serena. Thank you for the outstanding customer service!

I had the best experience here! I brought my car in for an oil change and tire rotation and Kimmi helped me out while I was there. She was amazing! She was so sweet with me during my time there and made my experience with this dealership so smooth and positive! 10/10 recommend.

I recently switched to Jim Shorkey and it has been fantastic. I have had questions regarding service for my Kia and Kimmi has been AMAZING to work with. She answers all of my questions and gets back to me in a timely manner . Could not recommend Kia or Kimmi anymore!

I had a great experience working with Alex! A few weeks ago, I test drove an Elantra but unfortunately couldn’t afford it at the time. I didn’t expect him to keep looking, but he went above and beyond. He actually reached out later with a car that perfectly fit my budget and was exactly what I was looking for. Alex was patient, professional, and genuinely cared about finding my first car, it was a perfect fit for me. He answered all the questions and walked me through the whole process as well. Highly recommend asking for him if you’re looking for a car!

I had a fantastic experience working with Alex Gabauer at Jim Shorkey Kia. From start to finish, he was professional, knowledgeable, and genuinely helpful. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. Alex went above and beyond to ensure I found the right vehicle and felt confident in my decision. I highly recommend asking for Alex if you’re shopping for a car—he truly made the experience enjoyable.

I had a great sales and finance experience. My Sales Consultant, Brandon listened carefully and attentively to my need. He the matched a couple of cars. After the test drive, I met with finance. John presented the financing options. After a quick credit check and approval, I signed the paperwork and was on my way. There are plenty of dealerships. Do yourself a favor...stop in person or start on their website. You too can say, "What a great day!"

Very informative, straight forward and helpful . If it wasn’t for him we would’ve never had the chance to start saving on gas , due to the hybrid system . Made everything very easy to comprehend , great salesman!

Alex Gabauer was my sales associate and he was wonderful. Answered all questions without being pushy. I got the car I wanted at the price I wanted. Highly recommend talking to Alex if you are looking for a Kia!

Let me start by saying I like using this service department, but there’s too many obstacles accumulating for me to be a loyal customer for all of my vehicle’s needs these days. Unfortunately, the service dept. is on a downward trajectory the past couple of years once they lost their lead service tech. I started servicing both my Kia’s here in 2016. Years ago, service was friendly, fast, and priced well. Now, the technicians are still friendly, but the scheduling system is terrible, and prices are unreasonable. I get “it’s the dealer” and they are more expensive, but the prices have increased significantly over the years. $80+ for oil change, $120+ for an inspection/emission, and pretty steep for labor when you price out KIA OEM parts yourself. Although, you only pay these prices if you can get an appointment…For some service types/repairs, the online scheduler doesn’t show ANY appointment times no matter how far out you look, but as others have noted - it is very difficult to get ahold of a human when you call. Even when you do, they are so backlogged that even if you have an urgent issue with your car they have no appointments for over a month out. I guess that speaks to the demand for their service, but it is unfortunate when you are looking for fast service. On that note, even for routine service like inspections, you need to be on top of it and book at least three months before your inspection window begins. Despite those shortcomings, if you do get an appointment, in my experience, the technicians are knowledgeable and have kept me well informed of my vehicle’s progress in the shop. But i think the inaccessibility and price are outweighing the otherwise overall positive service.