FasTesT Emissions - Eubank

They were fast and professional! Very kind and chill place to go.

Really great experience! He was so nice, easy to talk to, and walked me through everything. In-and-out in 5 minutes.

Never had an emissions test done on any vehicle before, I brought a friends car in to get one done since she was out of town. Carlos was super quick, friendly, and made the process easy. I plan on returning here in the future for my own vehicle.

Carlos Munoz, was courteous and professional. I had come in for a retest and he told me what their recommendation was after doing a car repair in regard to emissions testing. He let me know that was the possibility it could fail and he wanted to make sure I was good with doing the test, to which I said yes. My vehicle did end up passing. Nonetheless I did appreciate that Carlos was looking out for customer before doing the retest rather than just blindly going through the motions.

Micah DeBeary customer service was amazing. He got me in and out. He was such a sweet person!!

It was quick but the lady that helped me seemed a little agitated when I arrived, like I was bothering her or something. She didn't greet me or have a welcoming attitude. She just said, "Has your car been running for at least 15 minutes?" And I replied yes then she said, "Okay go ahead and get out." It was intense. I was just standing by my vehicle while she did the inspection/test. While the test was running, she started to sort of realize that she was being rude and started to make small talk with me. Ended on a good note/good conversation. But definitely my first impression was intense. You should always greet your customers with a positive attitude. First impressions mean a lot and not all of us know exactly what you guys are doing/need to do. (This was only my second emissions test ever so I had forgotten prices/process and had questions that she seemed reluctant/bothered to answer. Almost like I should have known what she was doing/needed to do.)

I came on October 27th at 10:15 am to get an emissions test. There was a car in the bay so I waited behind them. When the car finished, the guy working put the cone back and left me sitting in my car for 5 minutes or so. I got out of the car and approached the bay and he came out and threw his hands up at me and told me he was waiting on me and I should have known he was ready. I responded I still saw the cone in the bay and I thought maybe you were finalizing paperwork and you were going to waive me in. His response was it didn’t seem like I was waiting for a test. Umm what? Sir, I don’t have time for this back and forth. I have a lot of other things to do. Absolutely terrible customer service. And so much for “fastest emissions”. What a joke. Talking to people is half the job. This guy working was unprofessional. Of course, I forgot to get his name. I’m sure it can be figured out quickly if anyone cares. Myself and any of my family or friends definitely won’t ever go back to this company. Ever.

Got a phone call from a doctor while in the bay and was dealing with that when the attendant gave me the paperwork and riddled off something. I asked him to repeat it and he asked if I heard or didn't understand what he said. I told him I didn't hear all of it and he only repeated part of it and walked off. Rude attendant. I realized later that its the end of the month and the attendant must be stressed.