Grease Monkey

I was in a hurry one day and stopped here for a oil change. I have been hooked every since. They send coupons to the house that are actually useful. The service is great. They are polite and genuine. The waiting area is stocked with name brand snacks and drinks. The bathroom is CLEAN at a auto shop….YES ITS CLEAN. I bring 3 different cars here. I’ll definitely continue to be regular.

Definitely my new go to place for oil changes. Cute, clean lobby with refreshments while you wait. Fast, friendly, professional service. They even vacuum out your car, wash your windows, top off the washer fluid and make sure the tire pressure is good! It’s the little things that matter. Highly recommend to others. Update 03/15/23: Been coming here once a month for about 6 months now and I’m pleased every time with the experience! Thank you so much for having good service and a comfortable wait area.

This a very nice place they have complementary everything to suit your needs while you wait! Very nice waiting room, very clean best place I’ve seen this far! The bathroom is so clean. They are very nice people they get you in and out! I bring my work van and my personal car here! I strongly recommend!

I drove 35 minutes to see what this place was all about. It is pretty great and deserves the praise it gets. Friendly staff, great service and they know what they are talking about. Waiting room feels like you are waiting at a fancy car dealership. Love that they vacuum the car. Jiffylube doesn't do that anymore. Worth the drive. Will be going again.

Oil change was very fast, but the work completed did not match the work expected. They had a checklist of tasks to do in their oil change service, and a few tasks were marked complete that were clearly not completed. These included vacuuming interior and washing exterior windows. I don't care that these weren't done, but the fact that the receipt said they were completed when they weren't makes me wonder if there's other things they skipped that actually did matter. Be careful about your coupons because they ended up not applying mine even when they said they would. Definitely one of the more expensive places to get an oil change, but if you want convenience and fast service the price could balance out.

If you are going to change the hours that you open or close at you need to update online and on the door.I came in today to have a head light replaced and was informed/told that we are getting ready to close and that we don't stay open the last hour during the winter

***PLEASE READ*** On August 27, 2024, I came in to get an oil change. When I arrived I was greeted by Aden, who asked me to leave my key in the car. I turn the car off leaving my key in the ignition. After sitting in the waiting room and he came in and asked me if there was a trick to starting my car. I stated to him no there is no trick, but my key fob need to be facing forward. (he must had taken the key out of the ignition and put it back in wrong). Not thinking anything bad they proceeded to take my car in to change the oil. I was conversating with another customer in the waiting room. After my services were rendered I was call over to the counter to pay. I paid my bill then I was given my key in two pieces broken.(the key fob, and the detached key) I ask/ question about my key and I was told that my key was broken when I brought it in. That was not true. My car wouldn't start if the key was broken. One of the service men broke my key. I asked what they are going to make this right. The garage manger Larry stated to me that he was calling the store manager. Upon her arrival, she, Jackie, after getting my name and asked what happened then looked at my key fob and the broken key and stated to me that it looked liked it had be broken before I came into the store. How can you look at the key and say when it was broken. I asked her what she is she going to do since her worker broke my key. She said that she will have to look at the video but she doesn't have access to it at this time and she can't make any decision at this time. I did asked Jackie if she could refund me my money for my services since my key was broken in the company possession, and she said she couldn't do that. After the conversation she asked me to leave the store. I was unable to go any where at the time since the key was broken and I couldn't start my car. I had made a few calls so that someone could come and get me. It was 100+ degrees outside that day and to hot to be outside. Since I would leave she, Jackie, the manager, called the police on me to have me leave the the place where I just spent my money and they broke my key to my car. I was escorted out in the heat despite me informing them of my age and my medical conditions. I had to leave the property and stand in the 100 degree heat to wait on a ride. After a few minutes in the heat I was having a had time breathing and I passed out. The paramedic was called and they assisted me and the guy that was with the manager, was laughing when they put me in the ambulance. I had to have my car towed and had to pay to get my key done. I called the corporate office and gave a statement. I was told that someone would call me back. I haven't received any call back as of yet. I also called the owner, Tammy Jacobi, of the Grease Monkey on Lindberg, also with no call back. Jackie the store manager hasn't reached out to me since she had time to review to video. Where is the customer service. When people is spending their money they want to be treated as so. I waited this long to write this review waiting on a response about this situation.....Nothing. Is this how you keep/ bring customer to your establishment. Because of my experience I will not be returning and I will be sharing my story with family and friends.