Jiffy Lube Oil Change

Joshua was the coolest and nicest and most aware Oil Change rep ive ever witnessed. He was nice and respectful and saw that I was sweating bad in my jeep and offered me a water lol. He was training a new rep so I understood the time it took. He explained everything and was able to help me with my air filter. Thanks again, sir!!

Staff was very thorough, checking filters, liquid levels etc. They never forced the level of service on me but gave me the choice in everything. Kudos to the manager. Each employee knew what their responsibilities were and communicated information clearly and concisely. Great job all the way around!!

I just want to say this store continues to do amazing I am glad to see that the customer service hasn’t changed not one bit. Mister James the store manager and his crew are holding expectations to a high standard I got the pleasure to deal with Tiff and I believe it was Eric the Asm checked my fluids and went above and beyond keep up the amazing work highly recommend this location mind you this was 15 mins before they closed thank you guy for doing such a great job!!

Will definitely come back to this location! Jayden and his coworker with the long, wavy hair (don’t remember his name) were super friendly and respectful and made sure every customer was tended to, even if their car wasn’t actively being worked on. Even though it was busy, they remained calm and relaxed. You can tell they like their jobs and enjoy working with each other. Jayden didn’t pressure me into adding additional services. Just made me aware of things to possibly add on in the future. Great employees!

Employees were fast yet thorough. They were pleasant and professional. I had a couple of things done and I was in and out in about 10 minutes, while I sat comfortably in my truck. Great experience, see you next time.

Kristian & Josiah were amazing. I arrived towards the end of the evening when they were about to close and it didnt seem to bother them one bit. They were happy to help me & greeted me with a smile. They were quick, efficient and got me out in a timely manner. They did not push me to purchase anything extra, but did point out a couple things to keep my eye on. I did purchase a new filter after he explained it was almost time for me to replace mine. I will be returning, thanks guys!!

Highly recommend. I literally will only go here for my car needs. Very professional. Very attentive. All the employees make the experience a smooth ride. They are also very very very fast!!

Honestly I wasn't too happy with how this visit went. I've been there several times in the past and was always taken care of pretty quick. There was a few cars ahead of me, no big deal. The guy that pulled up behind me waited for me to get called into a bay. That guy ended up going into the bay next to me. I was there maybe a few minutes before him. They got his truck in and out before they even started on mine. Why they took care of his oil change before mine doesn't make any sense when I was there before him. It should have been the other way around. Take care of the people that are there before the other people. It's basic common sense and I wasn't doing any special requests. It was a simple oil change. Y'all definitely fell short on this visit

I’ve visited the location on Thousand Oaks several times and received good service. Not this time. When I pulled up for an oil change, there was one car in each bay and no one else waiting. I was directed to the first bay and the car in front of me was just getting started on their oil change. There were 3 people working. From the time I pulled up until my service was complete was a little over 1hour. The car in front of me was done in about 20 minutes and I was asked to pull into the bay. The man that guided me into the bay left and I was left sitting in my car for 15 minutes. He came and drained the oil in my car and didn’t come back for another 20 minutes. The 3 men working were very busy chatting with each other. They showed no particular urgency to complete anyone’s service. I finally had to ask how much longer and then he came and completed the service. I won’t be returning to this location.

This is probably the worst take 5 I’ve ever been to. The staff has other priorities like vaping, or going to the dominoes next door than just acknowledging you. They guide you in pretty quickly but then never speak to you again. I waited for 15 mins before I finally had to call the vaper over and ask him to acknowledge me. At least communicate with your customers and let them know how long you’ll have to wait, he said “well we don’t give out wait times because we don’t know how long things will take”. At the very least “hey there are a couple cars ahead of you” Anything. Just acknowledging your guests will go a long way. I have already been here 25 minutes which is insane for them making you stay in your car giving us the idea it shouldn’t take that long. I will never be back. Why do you need three people working on one car? And one guy just vaping and walking by slowly literally doing nothing. This is the most annoying visit I’ve ever had. Yall need to be mindful of other people’s time.