Rightway Automotive
411 S Shortridge Rd, Indianapolis
Indianapolis, IN 00000
About Rightway Automotive
Rightway Automotive in Indianapolis puts customers in courtesy cars during timing chain replacements and finishes old-truck work on schedule. Austin and Kyle run service advising with constant communication, prices explained before work begins, and a daughter's transmission got replaced in under a week - then rechecked free when the car acted up.
Indiana requires no emissions testing. Rated 4.8 across 302 reviews.
Customer Reviews
My car needed a timing chain replacement and a general tune up for spark plugs. The team communicated very well and even put me in a courtesy car for the time they had my vehicle. In a time of need, they also offered a number for a towing service, which is to be reimbursed by the company. Kyle was extremely personable and dealt with many phone calls I gave their company — with grace! 100 percent would recommend Rightway to the next person I encounter who needs service done to their vehicle.
Excellent service, talked through every part of the process. I had an older model vehicle that they got up and running. Prices were explained and reasonable. Great experience.
A very professional and courtesy group of individuals. Austin's customer service was totally awesome. I thought the price I paid for the part was reasonable, but the labor cost was pretty high for what was done. Yet, I would definitely give them my business in the near future and recommend them to my friends.
These guys took in my old truck and did great work. They finished the job on schedule. They were honest about their findings, and my service advisor Kyle communicated well. I’ll definitely be back if I need more work done.
They replaced our daughter's transmission last year. They had it less than a week. Did a great job. When the car acted up recently, we had them take a look. They figured out a tricky problem. Prices were reasonable and I like the text price quotes they give. Very professional. Thank you.
They took the time to put my truck back on the lift to show me in person what the issue was and went out of their way to help make it affordable as possible. Both office guys are great and easy to talk to.
Color me impressed! I will be switch to Rightway Automotive for all of my vehicles needs. Very thorough and communicative! Absolutely lovely customer service as well!
Not that anyone enjoys having to deal with vehicle issues, but the Rightway crew removes the worry around being mistreated and/or overcharged. They do a thorough, quality job at a fair price and they do it with impeccable customer service.
They stayed in communication with me for the entire time and they got my car fixed pretty quick and they had to do some major repairs I was overall extremely happy with the whole experience
Seems like a really good place that was recommended to me. I feel they may do good work, but I never got the chance if you have a car that you aren’t worried about getting back within the next week they’re cool to drop off too, but don’t wait till you get the quote and find out you can’t do the work right then you gotta hop back in line and wait another two weeks to get anything done but they will communicate. They just take a long time. I was told having trouble keeping techs But reasonable nonetheless
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