Subaru Service

I've gone here a few times now to get my Crosstrek serviced & I've had a positive experience every single time! Very kind & friendly staff & the atmosphere is pleasant. I really appreciate their customer service & highly recommend going here! ☺️

After a complicated morning at Service Tyler Wyant , Scott Figueiredo and Emma Pry came in for the win on my service for my Ascent ! Thank you so much !!

We're from out of state and developed a must-fix problem. They took us ~1:00pm that day and had us out by end of day, earlier than estimated. Glad we brought our car to a same-make dealer because they were able to look up the records and discovered the warranty covered all the costs, so that was a happy surprise. Everybody was friendly and professional. Zero complaints. Five stars.

Even if she had gotten a positive review yesterday, Danielle Morrison would still be overdue for another one! She provided exceptional service and was very friendly. I didn't ask much questions but she made herself at the ready just in case. Service was faster than expected, and I am very glad I got to have her help me with my visit. A sincere thank you to Danielle Morrison as well as the servicing team that worked on my vehicle.

Service was great, my service advisor Dawson was really helpful & kept me updated in progress of how things were going & expected time of finishing. The whole team was helpful if I had a question and just in general interactions very nice.

Dawson was so nice and friendly to see as a walk-in at 7 am. He got my car right in and was very reassuring. I didn’t have a huge issue but they treated it with importance. He sent over a quote, and called with updates. I felt very taken care of and will continue to go there.

This place is fine, but I would recommend always getting a second opinion in terms of car maintenance. I took my car in here because it’s dealership and I figured they’d be the most experienced in Subaru service. Here, they quoted me $15,000 (!!) for a new transmission, because they claimed I needed one. Took my car to a different auto shop in my home town, where they found the actual issue — only a small part of the transmission system which cost only $1,000-1,200. That fixed everything and my car has not had issues since. Clearly didn’t need an entirely new $15,000 transmission fix. The place itself is clean and they offer plenty of amenities as you wait for your car’s service, but overall… I prefer going elsewhere for actual maintenance, or at the very least, getting other opinions before spending a lot of (potentially unnecessary) money.

I was told that My Subaru forester was needed a new engine to the tune of $8114.00. I only had 62000 miles on it. I declined the repair and took it to an independent repair shop and they fixed my problem for 102.00. Drivers great now. For doing nothing but giving me a wrong diagnosis I was charged $648.00 I would not recommend them to anyone.

Updates. The new service center must be under new management/oversight. My last two experiences were poor enough that I will not return for any further repairs/maintenance, etc. Due to poor communication, overcharging, questionable practices. I left messages with management, spoke to manager once and they defended the practices and charges. Very disappointed. I’ve been a customer since 2016 with no problems. Purchased my vehicle from Wyatt Johnson, referred family members and friends and now will need to find another service center.