Windward Hyundai Service Center

After noting a strange discoloration on the LH (driver's side) mirror a couple months after purchasing our 2024 Tuscon, Samantha (and the SVC Mgr) promptly set up a service appt. Repair was taken care of under warranty and in a timely manner. MAHALO SAMANTHA and Windward Hyundai Service dept for a job/service WELL DONE 🤙😎🤙

My engine seized in our 2013 Santa Fe on our way home and we needed to get it towed to this dealer. It took 3 months! But, new engine, new warranty, no complaints. Samantha was very helpful and we're just happy to have our car back. 0/10 because it took 3 months 20/10 because we have a new engine that I didn't have to pay for. Average:10/10, would recommend.

Windward Hyundai made the car buying experience for me and my wife so easy and accommodating. They were so informative and work hard to meet our budget. Thank you Vaughn and Noah in helping us through this process and we are loving our new car!!! Thank you Windward Hyundai!

Brighton Lono, Dylan & Michael Gifford made our Christmas this year THE ABSOLUTE BEST. My parents flew in from Maui with a goal to go home with a new car for Christmas and start off the new year right! Before coming here we recently left another Car Dealership and weren’t really helped by anyone when we arrived but When we pulled into the Windward Hyundai Services lot, Brighton immediately came up to us to offer help. It made my parents feel a lot more excited for their goal to get a new whip! They were set on a price range and type of car. Thanks to Brighton who took time to take my parents around for the perfect car and also for a ride to get a feel of the car. Dylan & Michael helped make their dream car affordable and they were able to drive off into the sunset with their NEW CAR! Mahalo! We will be back for when it’s my brother’s turn to get his new car 🫶🏽

Cannot rave enough about how helpful Angelo and the Hyundai team were during our car buying experience. They went above and beyond to make us feel comfortable and confident with our decisions and the whole team was very upfront and honest during the whole experience. 10/10 recommend this dealership if you are looking for a car. Thank you again for all your help throughout the process of buying our dream car.

I dropped off my 2020 Hyundai Santa Fe in late November. It is now May 1st—more than five months later—and there is still no clear diagnosis or resolution. I was told my vehicle would be ready on April 7. That commitment was not met, and no reliable timeline has been provided since. Communication has been poor, with repeated missed follow-ups and inconsistent information from staff. At one point, I was told my key fob had been lost and would need to be replaced. Weeks later, I was then told the original key had been “found.” Experiences like this make it difficult to have confidence in the information being provided. There were also extended periods where it appeared the vehicle was not being actively worked on, with little to no proactive updates provided. Additionally, I was advised by management that attempts had been made to contact me over several days; however, I did not receive any missed calls or voicemails during that time. Situations like this raise concerns about transparency and consistency in communication. Even after escalating to management, timely communication, transparency, and accountability have remained ongoing issues. Having a vehicle held this long without resolution is unacceptable. At this point, clear accountability and a defined path to resolution are long overdue.

Impossible to reach over the phone why even pay for the phone bill at this point

Worst service ever especially the front guys wearing red shirt he should treat us nicely fairly but he act like stupid.. I'm planning to return the car because of the bad service I bought the car last year and they should nice because I pay a lot of this car..

If it would let me go negative stars i would. I took my car in for a safety on 2/20/24 and also an oil change, tire rotation and a anti theft recall. I was charged $186 and was told that my right blinker wasn't working and it would be $991 to replace everything to fix it. I said no thank you and took my car home. Today 3/2/24 I went to Goodyear to get my safety done and they let me know that there is NOTHING wrong with my blinker, that my oil was dirty, and that my alignment might need to be looked at but I passed the safety. So that means they were trying to charge me almost $1,000 for a blinker and didn't even do the oil change, I doubt they did the tire rotation or fixed the recall. Probably just slapped the sticker on. Not happy. Edit: 3/4/2024 You said the same thing to my husband and we did reach out but still have yet to receive a reply so I will be calling today. The video is my car 5 mins after leaving the Windward service place. Edit: 3/14/2024 At this point its ridiculous I have sent 3 emails and STILL NO REPLY. I going to make a complaint to the BBB it's ridiculous that you can't trust this place. The carsalesman side of it was awesome bit other than that don't buy a car from here.