Auto Stop Arlington

My experience with Auto Stop was the best I’ve had since moving to the area. I’m careful about where I take my German car and have grown used to dealing with expensive dealerships that seem more interested in upselling than helping. Auto Stop was the complete opposite. I brought my car in with a known issue, and they quickly confirmed the problem, diagnosed it thoroughly, and completed the repair in a timely manner at a fair price. The following week, I experienced a separate issue related to the original repair, and they took care of it promptly at no additional cost. Erika was my service advisor, and she did an excellent job explaining the repairs being made, why they were necessary, and the reasoning behind any recommended additional services. She and everyone else I spoke with kept me updated throughout the process, making the entire experience smooth, transparent, and stress-free. I don’t plan on taking my vehicles anywhere else for future repairs. A true 5-star experience.

I had an awesome experience at Auto Stop in Arlington. From start to finish, the team was friendly, honest, and incredibly helpful. Huge shoutout to Immel, Lucas, and Erika for taking the time to thoroughly explain everything that was wrong with my car in a way that was easy to understand. They never made me feel pressured and genuinely helped me figure out the most cost-effective repair options to save money while still getting the work done right. Their professionalism, transparency, and customer service made what could have been a stressful situation much easier. I highly recommend Auto Stop to anyone looking for a trustworthy shop that truly cares about its customers.

seriously one of the best/easiest experiences i've had with car servicing. I went for my annual check-up and left with an oil change and tires rotated. The overall experience was fantastic. These guys are extremely organized, proactive, insightful, knowledgeable -- and they don't push any services on you. They have a convenient, easy way to communicate with customers, they're thorough, they're quick and they're very well priced. This will be my new spot for ALL my car servicing needs. thanks to the team at Auto Stop!

Auto Stop Arlington is the best! They go above and beyond to explain what is going on with your vehicle and are transparent about the whole service and repair process. Their techs are knowledgeable and extremely helpful, and although I've been in there recently with my vehicles (and my sons' vehicles) more than I'd prefer, I really enjoy working with them. When my out-of-town older son's truck acted up on his trip here, I told him this is the place to go to, and they took amazing care of him. I've recommended them several times to friends and have friends that have used them for a decade. I don't feel like I'm being taken advantage of despite a minimal knowledge about vehicles, and they remember me when I call. It's the first auto shop I have truly felt good about going to.

Customer service was Top-tier. They were able to get me in and out. I called last minute with a tire issue and was able to run up there on my lunch break wasn’t there longer than 10 minutes. Highly recommend!

I never had better service than the one I have in Auto Stop Imel, Erika and Lucas are the best, (well of course with the great team of mechanics). But the customer service is the first contact you have and there is were this 3 amazing persons help me out every single time I called they work with my car. And develop a plan and give me all my options to fix my car and keep it running. In top of that I’d need to be there more than expected they help me out with that. Besides the great service in all the aspects they also have affordable prices I can say. My experience with them is A+. Thank you Guys!!!!!

I had a fantastic experience! My service advisor Immel was incredibly knowledgeable, patient, and flexible—he really took the time to explain my options and tailor his recommendations to fit my budget. Erika and Lucas were also wonderful—friendly, efficient, and made the whole process smooth from start to finish!

I had such a great experience at this shop. I went in for a balance and tire alignment and not only did they perform the service well, but they also performed a multi-point check on my car that detected a problem on my vehicle. They informed me that since I was still under warranty, it’s likely that my dealership would fix the problem for $0. The issue would have cost me more than $700 to fix , but because of their diligence, I was able to get it done for free! Truly appreciate the folks here and will definitely be back for future service needs. P.S. - the snack goodie bags are a nice touch

Omg I have never had better car service! Erika and Lucas took amazing care of me and my little Mariposa (2013 Honda Fit). They fit me in so quickly, had great customer service, and were incredibly professional. I will be going here for everything from now on!

Their equipment will give false readings in order to try and sell you a new battery. The director of operations at Auto Stop basically said it was inadvertent. Very convenient for them. I'm still not convinced, but I have amended my review from 1 star to 3 stars because the director of operations was very professional and courteous when he reached out to me to try to resolve the issue.