Up the Creek Auto Repair and Towing

4.7 (9 reviews)

3428 Chesterfield Ave, Charleston

Charleston, WV 00000

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About Up the Creek Auto Repair and Towing

Up the Creek Auto Repair and Towing (Charleston, West Virginia area) takes Subaru inspections and Norfolk-to-Louisville travelers with tire nails, turning breakdowns into same-hour rescues. Jamie answers the phone and comes right out; Nick and management handle the paperwork details.

One parent had a bad front-counter interaction with their daughter's visit - staff-dependent like anywhere. West Virginia safety inspections. Rated 4.7 across 202 reviews.

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Customer Reviews

4.7
Based on 9 reviews
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Garrett Given
Featured

Nick and management as well as rest of staff were a blessing in disguise in helping with my Subaru inspection and other details of car id recommend their services and would be happy to go back to this body shop anytime. Garrett given

April 14, 2026
Lauren Hunt
Featured
Lauren Hunt Verified

I have used them several times. Everyone at the shop is so incredibly nice and kind. They are timely and affordable. I highly recommend for anyone needing mechanical work.

April 10, 2026
Deana Stone
Featured
Deana Stone Verified

Jamie and his team are amazing! My husband was in a bind today. He picked up the phone called Jamie and he came right to help. If you want a great place to get your repair work done this is the place. It’s a place where they show you kindness and respect. In the world we live in you don’t see many places that care about people. This place cares about people.

March 17, 2026
James Mitchell
Featured

Literally I cannot thank the people enough here and for the work they do and their awesome service! THANK YOU THANK YOU THANK YOU!!! Literally was able to get my exhaust repaired the day before moving and got a flat tire somewhere in the process, and they got to the tire the same day as well. Amazing work on my exhaust and very affordable. Will be making the hour drive from my new place to come back here for any future repairs!!!

January 9, 2026
Cindy Sesker
Featured

We were traveling from Norfolk, VA to Louisville, KY and got a nail in our tire. Called them and they said to come right over. Had us back on the road in around 30 minutes. Very nice people!

October 23, 2025
Terrica Maxwell
Featured

I’ve been coming to this shop for about four years, and I can honestly say they’re some of the nicest, most helpful people you’ll meet. Anytime I have an issue, they get me right back in without a problem and always explain things clearly and honestly. The owner is great, and while I definitely miss seeing his mom at the front desk, the new girls are doing an amazing job super friendly and just as helpful. It’s hard to find a place you can trust with your car, but this is it. Highly recommend!

July 11, 2025
james johnson
Featured

The best place to take your vehicle if it needs to be repaired. The family that runs this place is the most honest and reliable people I've ever known. I cannot say enough good about everyone that works there.

July 2, 2025
Noelani Nadia
Featured

I absolutely love Up The Creek Auto! Firstly, they are so kind and honest. The two ladies who work up front are so sweet and every time I have called or went in person they have listened to my concerns and questions as if they were their own! Secondly, they do not over charge and are very honest with their prices. I brought in my car to be looked at for an estimate, and I also brought in a car for pre-inspection and they didn’t charge me at all! Even the mechanics are very friendly, which has usually not been my experience in the past. I’ve went to many auto shops over the years and this is the first one that feels trustworthy and has me beyond impressed! I highly recommend!

June 19, 2025
Joe Runyon
Joe Runyon Verified

As a parent, I’m very careful about where I bring my children — and Up the Creek Auto won’t be getting a second chance. The girl running the front desk clearly missed the professionalism memo, strutting around in shorts better suited for a pool party than a workplace. Not exactly the environment I want my kids sitting in while we wait on service. The owner? Seems like a nice enough guy, but he’s not the one calling the shots — his wife is. You barely see her, but trust me, every decision has her name written all over it. It’s like a puppet show, and he’s just trying not to get his strings tangled. If you’re looking for a shop with class, respect, and a clue… keep driving. Fast.

July 8, 2025

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